Last Updated: August 26, 2026
Valence Supply ships products throughout the United States using small parcel carriers, LTL freight carriers, and other transportation providers.
Our goal is to provide reliable shipping while keeping freight costs as reasonable as possible. This policy explains order fulfillment, freight quotes, optional shipping protection, delivery responsibilities, freight damage, and temperature sensitive shipments.
This Shipping & Freight Policy is incorporated into the Valence Supply Terms & Conditions.
1. Order Fulfillment
Orders requiring palletization should be submitted and paid for by 12:00 P.M. Central Time for potential same day preparation.
Small parcel and UPS orders should be submitted and paid for by 2:00 P.M. Central Time for potential same day preparation.
These cutoff times are general guidelines and are not guaranteed shipping or delivery commitments.
Order volume, product availability, payment status, weather, carrier availability, hazardous material requirements, special handling, and other circumstances may affect fulfillment times.
An order being prepared on the same day does not necessarily mean that the carrier will pick up or transport the shipment on the same day.
2. Estimated Delivery Dates
Delivery dates and transit times provided by Valence Supply or displayed during checkout are estimates unless Valence Supply expressly agrees otherwise in writing.
Carrier delays, weather, mechanical issues, transportation disruptions, missed connections, terminal delays, and other circumstances outside Valence Supply's control may affect delivery.
Customers should allow appropriate time for delivery when scheduling installers, employees, equipment, project start dates, or other project commitments.
Valence Supply does not recommend scheduling labor or beginning time sensitive project work based solely on an estimated carrier delivery date.
3. Freight Quotes and Shipping Protection
Valence Supply works to obtain practical and cost effective shipping rates for our customers.
To avoid automatically increasing freight charges on every order, standard freight quotes do not include additional declared value coverage, cargo insurance, or other optional shipping protection unless specifically identified on the quote, invoice, or order.
Customers who would like additional shipping protection should request it before the order ships.
When additional protection is available, Valence Supply can obtain the requested protection and include the applicable cost in the customer's freight charges.
Valence Supply may elect to obtain additional shipping protection for certain products or shipments at its own discretion. Doing so for one shipment does not create an obligation to obtain additional protection for another shipment.
Customers who want additional protection against transit loss or damage should request it when placing the order or approving the freight quote.
4. Risk of Loss During Transit
Unless otherwise expressly agreed in writing, when Valence Supply arranges shipment through a third party carrier, risk of loss or damage during transit passes to the customer when conforming goods are properly tendered to and accepted by the carrier for shipment, to the extent permitted by applicable law.
If additional shipping protection was not requested or included, recovery for loss or freight damage may be limited to the amount recoverable under the carrier's standard terms and liability limits.
Valence Supply may choose to provide replacement product, credits, freight assistance, or another accommodation when a shipment is lost or damaged and carrier recovery is insufficient.
Any such accommodation is voluntary and does not create an obligation to provide the same or similar accommodation on another shipment.
5. Inspecting Your Shipment
Customers should inspect shipments promptly upon delivery.
LTL and Palletized Freight
Before signing the delivery receipt or bill of lading, inspect the pallet and visible condition of the shipment whenever reasonably possible.
Look for:
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torn or crushed packaging;
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broken or missing stretch wrap;
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shifted or leaning pallets;
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punctures;
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leaking containers;
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crushed boxes;
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missing products or packages;
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broken equipment;
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evidence that the shipment was repalletized; and
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other visible signs of mishandling or damage.
If visible damage exists, note the damage on the delivery receipt or bill of lading before signing.
Do not simply sign a clean delivery receipt when the shipment is visibly damaged.
Take photographs of the shipment before removing packaging whenever possible.
Acceptance of a damaged shipment does not necessarily prevent a claim, but proper documentation significantly improves our ability to pursue recovery from the carrier.
6. Concealed Freight Damage
Some damage may not be visible until packaging is removed.
Customers should open and inspect shipments as soon as reasonably possible after delivery.
If concealed damage is discovered:
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Stop unpacking if additional evidence may be disturbed.
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Photograph the packaging, pallet, containers, products, and damaged areas.
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Keep all packaging and damaged materials.
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Do not discard or dispose of damaged product.
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Contact Valence Supply promptly.
Prompt reporting is important because carriers may impose short deadlines or additional requirements for concealed damage claims.
7. Reporting Freight Damage
Freight damage should be reported to Valence Supply as soon as possible after discovery.
Please provide:
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customer or company name;
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Valence Supply order or invoice number;
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delivery date;
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carrier;
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photographs of the shipment and damage;
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copy or photograph of the signed delivery receipt or bill of lading for LTL shipments;
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description of damaged or missing products; and
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any other documentation reasonably requested to support the carrier claim.
Do not discard damaged products, packaging, pallets, labels, containers, or other evidence until Valence Supply or the carrier confirms they may be discarded.
8. Carrier Claims
Because Valence Supply is generally the shipper of record, Valence Supply will generally submit and manage applicable freight damage or loss claims with the carrier when required.
Customers are responsible for providing the documentation and reasonable cooperation necessary to support the claim.
Carrier claims are subject to the carrier's own rules, liability limitations, documentation requirements, investigation, and final determination.
Valence Supply cannot guarantee that a carrier will approve or fully reimburse a claim.
Where carrier reimbursement is obtained for a customer's covered loss, the recovery will be applied or provided to the customer as appropriate.
Submitting or assisting with a freight claim does not constitute an admission that Valence Supply caused or is financially responsible for the transit damage.
9. Replacement Product During a Freight Claim
A carrier investigation may take time.
Valence Supply understands that customers may have active projects that cannot reasonably wait for completion of a carrier claim.
Valence Supply may, at its discretion, arrange replacement product before a carrier claim is completed.
Depending upon the circumstances, replacement product and associated freight may require payment while the carrier claim remains pending.
Any applicable carrier recovery, credit, reimbursement, or other adjustment will be addressed after the carrier's determination.
Valence Supply may also elect to provide replacement product, freight assistance, credits, or another customer accommodation at its discretion.
10. Customer Arranged Freight
When a customer selects, hires, or directs its own carrier, freight broker, courier, or transportation provider, the customer is responsible for transportation arrangements and pursuing any resulting loss or damage claim unless otherwise agreed in writing.
Valence Supply's responsibility is limited to properly preparing and tendering the conforming order to the customer selected transportation provider.
11. Weekend and Special Delivery
Weekend delivery is not automatically available through online purchases and is not included in standard express shipping charges.
Customers requiring Saturday delivery, guaranteed delivery, appointment delivery, liftgate service, limited access delivery, inside delivery, residential delivery, or another special transportation service should contact Valence Supply before shipment.
Additional carrier charges may apply.
Weekend or special delivery services remain subject to carrier availability.
12. Temperature Sensitive and Freeze Sensitive Products
Many coatings and chemical products sold by Valence Supply are temperature sensitive and should not be allowed to freeze.
Customers should consider current and forecasted temperatures at the shipping origin, destination, and along the anticipated transportation route before selecting a shipping method.
Customers should also consider whether someone will be available to receive the shipment promptly.
Valence Supply may recommend expedited shipping, temperature controlled transportation, shipment delay, delivery to an attended commercial location, or another shipping method when freezing or extreme temperatures present a material risk.
Unless Valence Supply expressly agrees otherwise in writing, customers who elect to proceed with a shipping method after being advised of a reasonably foreseeable temperature related risk assume the risk associated with that shipping decision to the extent permitted by applicable law.
Valence Supply may also delay shipment of temperature sensitive products when Valence reasonably determines that shipping conditions present an unacceptable risk.
Customers should contact Valence Supply before ordering temperature sensitive products during periods of extreme heat or freezing temperatures if they have questions about an appropriate shipping method.
13. Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate shipping information.
Additional freight charges resulting from an incorrect address, incomplete address, refused delivery, missed delivery appointment, reconsignment, redelivery, storage, address correction, or other customer caused delivery issue may be charged to the customer.
14. Freight Accessorial Charges
LTL carriers may impose additional charges for services or delivery conditions not included in the original freight quote.
These may include residential delivery, liftgate service, limited access locations, inside delivery, construction sites, appointment delivery, redelivery, detention, reconsignment, storage, or other carrier assessed charges.
Customers are responsible for accurately identifying delivery requirements when requesting or approving a freight quote.
Carrier assessed charges resulting from undisclosed or inaccurate delivery information may be charged to the customer.
15. Questions Before Shipping
If you have questions about freight, shipping protection, temperature conditions, delivery requirements, or the appropriate shipping method for your order, contact Valence Supply before the order ships.
We would rather address a potential shipping issue before the product leaves our facility than after a loss occurs.