ORDER FULFILLMENT
Orders requiring palletization must be submitted and paid for by 12:00 P.M CST for same-day preparation. For small parcel/UPS orders, the cutoff time is 2:00 PM CST. Please note that while we strive to meet these deadlines, they serve as general guidelines and not guarantees.
UPON RECEIPT OF SHIPMENT
Open your shipment immediately and inspect for concealed damage. In case of damage, notify the delivering carrier immediately, sign for damage, Contact us immediately. Valence Supply takes every precaution to ensure safe arrival, but our responsibility ceases when the shipment is handed over to the carrier. Claims for damages must be made by you as soon as possible to the carrier.
WEEKEND DELIVERY
Weekend delivery is not available through online purchases, and is not included in the cost of express orders. If you would like Saturday delivery service on your order, please call us at 214-766-7818.
WINTER FREEZE WARNING
Many of the products available at ValenceSupply.com should not be allowed to freeze. When placing your order please consider your local weather conditions when determining where to direct the delivery. Do not ship your items to an address where no one will be available to receive the delivery. Overnight shipping is recommended for cold climates.