Shipping Info

UPON RECEIPT OF SHIPMENT

Open your shipment immediately and inspect for concealed damage. In case of damage, notify the delivering carrier immediately, sign for damage, Contact us immediately. Valence Supply takes every precaution to ensure safe arrival, but our responsibility ceases when the shipment is handed over to the carrier. Claims for damages must be made by you as soon as possible to the carrier. ​

WEEKEND DELIVERY

Weekend delivery is not available through online purchases, and is not included in the cost of express orders. If you would like Saturday delivery service on your order, please call us at 844-297-2984

WINTER FREEZE WARNING

Many of the products available at ValenceSupply.com should not be allowed to freeze. When placing your order please consider your local weather conditions when determining where to direct the delivery. Do not ship your items to an address where no one will be available to receive the delivery. Overnight shipping is recommended for cold climates.

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WINTER SHIPPING SCHEDULE

To minimize the risk of freeze damage during transit, items that must be kept from freezing will not ship via standard ground or 2-day air delivery on Thursday and Friday.